Businesses want to be profitable and as a professional
hospitality manager or owner, you will want to operate a profitable business.
The vehicle businesses use to document and report their profits is called the
income statement. (ch3, pg.63). My
best experience with customer service in a restaurant, had to be when I was in
my home town of Atlanta, Georgia. I was eating dinner with a lady friend of
mine for her birthday at a restaurant called the sun dial. The restaurant
revolves at a slow speed so that the city can be viewed in its entirety. I made
reservations and when we arrived the valet was already waiting for me. I parked
and we went to the receptionist desk. There I was called in so that my date and
I could begin our evening. We were
served a meal that included soup, salad, appetizer, the main entrée and
dessert. Also included was a bottle of wine and the staff waited on us hand and
foot. They made our evening feel as if everything was all about us. The food
was phenomenal and the service could not have been any better. I would
definitely recommend The Sun Dial to anyone who is visiting the Atlanta area. I
know from my own personal experience, this particular restaurants profit and
loss is most likely more profit than loss. The way you treat your customers is
everything from a consumer standpoint. Service with a smile is always important
when dealing with hospitality. Treating the wrong customer bad can make or
break a restaurant in certain instances. It affects every aspect greatly whether
it be negative or positive. Profit and loss all depends on the customer
service. Customer service ends and begins with good leadership. Poor leaders
can destroy a reputation of a company in the blink of an eye.
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